Privacy Policy

Who we are

Voltage Appliance Repair (operated by Voltage Home Service LLC) is an independent appliance repair business serving Broward County and Miami-Dade County, Florida. Our website is voltagehomeservice.com. You can reach us at 786-869-3888 or info@voltagehomeservice.com.

What we collect

When you use our website or contact us, we may collect:

• Contact information — name, phone number, email address, and service address when you fill out our online booking form or call us
• Appliance details — make, model, and the problem you're experiencing (so we can prepare the right parts)
• Analytics data — anonymous information about your visit (pages viewed, time on site, device type, approximate location based on IP address) collected via Google Analytics
• Advertising data — anonymous identifiers used by Meta (Facebook) Pixel to measure ad performance if you arrived from one of our ads

How we use it

• To schedule, dispatch, and complete your appliance repair
• To follow up after the job (warranty questions, service reminders)
• To improve our website and understand what's useful to our customers
• To measure the effectiveness of our advertising

We do not sell your personal information to anyone. Ever.

SMS / text message notifications

Voltage Appliance Repair offers SMS notifications for service updates (appointment confirmations, technician ETA, invoices/payment links, review requests). By providing your mobile number you consent to receive these texts; message frequency varies; message & data rates may apply. Reply STOP to opt out, HELP for help.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer your mobile phone number, SMS opt-in status, or any other personal data collected via SMS to third parties for marketing.

Third parties we work with

To run our business, we share necessary information with these service providers:

• JobField — our booking and dispatch CRM (your booking and service details are stored here)
• Google Analytics — anonymous traffic analytics
• Google Tag Manager — manages tracking scripts on our site
• Meta (Facebook) Pixel — anonymous ad performance measurement
• Google Workspace — email communication with you
• Vercel & Cloudflare — website hosting and security

Each of these providers has their own privacy policies governing how they handle data.

Cookies

Our website uses cookies (small files saved on your device) for:

• Essential site function (e.g., remembering you closed a menu)
• Analytics (Google Analytics) — understanding how visitors use the site
• Advertising attribution (Meta Pixel) — measuring ad effectiveness

You can disable cookies in your browser settings, though some site features may not work properly without them.

How long we keep your data

Customer records (booking history, service notes, invoices) are kept for at least 7 years as required by Florida business and tax law. Analytics data is anonymized and retained per Google's standard policies (typically 14 months).

Your rights

You have the right to:

• Access — request a copy of the personal information we have about you
• Correct — ask us to fix inaccurate information
• Delete — request that we remove your personal information (subject to legal record-keeping requirements)
• Opt out — ask us to stop using your information for marketing

California residents have additional rights under the CCPA, including the right to know what personal information we collect and how we use it. Contact us at info@voltagehomeservice.com to exercise any of these rights.

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has submitted information through our site, contact us and we'll delete it.

Security

We take reasonable measures to protect your information (encrypted website connection via HTTPS, secure third-party providers, access controls on customer data). However, no system is 100% secure, and we can't guarantee absolute security of information transmitted over the internet.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent change. Material changes will be highlighted.

Contact

Questions about this policy or your information?

Voltage Appliance Repair
Email: info@voltagehomeservice.com
Phone: 786-869-3888